FAQ's

General Launcher Questions

The Byrna SD and LE are compact non-lethal personal security devices developed by Byrna Technologies Inc. NASDAQ:BYRN. We believe these launchers to be the safest, most effective and most reliable non-lethal self-defense weapons on the market today. The Byrna’s ergonomic design and patented 1st shot pull-pierce technology, makes these launchers easy to use
whether you are a private citizen or a seasoned law enforcement professional.

The Byrna handheld launchers can fire a range of .68 caliber projectiles from environmentally friendly practice rounds, to hard polymer (kinetic) rounds that can be used for training or self-defense, to chemical irritant rounds designed for self-defense. These chemical irritant rounds are engineered to burst upon impact, dispersing a cloud of powerful pepper and/or
tear gas powder capable of disabling an attacker for up to 30 minutes.

The Byrna compact size and line of custom-made holsters and carry bags, makes the Byrna easy to take with you wherever you go. More importantly, with its patented “1st shot pull-pierce” technology, the Byrna is always ready to use. You can leave it in your nightstand, glovebox or by your front door for days, weeks, months or even years and it will always be ready to fire on the first pull of the trigger.

The Byrna range of launchers are manufactured from the highest quality glass-reinforced polymers and aircraft grade aluminum. They contain more than 100 precision parts, and incorporates patented technology that allows the Byrna to operate very much like a real firearm. The Byrna is the ideal choice whether you use it for training and self-defense or simply
backyard fun.

No. Byrna Less-Lethal Self-Defense Pistols and Rifles are powered by compressed CO2 cartridges, just like a paintball or airsoft gun.

We recommend that you always check state and local regulations relating to CO2 powered launchers and pepper self-defense products before traveling with your Byrna. If you are unsure you can check with the local police department. For air travel questions see Product Documents or check the TSA website.

Byrna handheld pistols are roughly the size of a compact 9mm handgun. We sell tactical holsters that have been custom designed to comfortably hold your Byrna as well as nylon holsters designed for compact 9mm handguns. Please see the Product Documents for more info.

No permits or background checks are required to buy or own a
Byrna Launcher.

Byrna is not equipped with an
orange tip because they are not toys. The orange tip is designed to convey that “gun” is not an actual weapon. The Byrna is a weapon, albeit a less-lethal weapon. Accordingly, we do not sell to anyone under 18.

ORDER STATUS

Once your order is placed, we are not able to modify or edit the order. We can cancel your order if it has not shipped, and you can reorder with the changes you would like to make. If it has shipped, you can return your order if it meets the return requirements. Contact support@lesslethalsecurity.com for assistance.

Once you have received tracking details indicating your order has shipped, it is always most efficient to contact the carrier directly with delivery questions. If you have not received tracking details, then it is likely your item has not shipped, and we will provide tracking information as soon as it is available. If you still have questions regarding tracking or delivery, please do not hesitate to contact Less Lethal Security customer service at support@lesslethalsecurity.com.

Items from an order will ship separately if one or more of the items is out of stock. Please check the packing list in your shipment and your order status page. We will provide tracking details for each item as they become available. Contact Less Lethal Security customer service at support@lesslethalsecurity.com with any questions regarding missing items or other order concerns.

SHIPPING & RETURNS

The Byrna is legal in all 50 states, however, certain states place restrictions on the “pepper” and “tear gas” ammo. In addition, certain municipalities place restrictions on CO2 powered weapons such as the Byrna. Please see our Shipping Restrictions Page.

Items that are damaged or defective when received will be replaced at no charge to the customer provided that a Return Merchandise Authorization (RMA) is requested within ten (10) days of receipt and the product is shipped within five (5) days of the RMA issuance.

*This policy provides for replacement of goods that arrive damaged or defective upon inspection with new products at no cost to the customer.  Defects or operational issues that arise after this period will be repaired in accordance with the suppliers standard limited factory warranty.